What do you need help with?
Pick the closest match so your request reaches the right team without a handoff.
Technical support
Scanning or detection stopped, false positives, an integration behaving oddly, or you can't sign in.
Report a vulnerability
Found a security issue in our product or website? Send it straight to our security team.
Account, contract, or billing
Adding users, changing plans, invoices, and anything else on the paperwork side.
Evaluating Cremit?
Not a customer yet? A 30-minute demo will get you further than a support ticket.
Our disclosure contact and policy are published at security.txt · Trust Center
Faster than waiting on us
A good share of questions are already answered here.
Severity levels and first-response targets
Business hours are 09:00–18:00 KST, excluding weekends and Korean public holidays.
| Level | Situation | First response |
|---|---|---|
| P1 | Scanning or detection is fully down, or you can't sign in. | Within 4 business hours |
| P2 | An integration is misbehaving, or you're seeing a high volume of false positives. | Within 1 business day |
| P3 | Feature questions, improvement requests, documentation errors. | Within 3 business days |
First response means a person has read your request and replied. It is not a resolution time.
If your contract specifies a different SLA, the contract takes precedence.
Open a support request
We'll reply to the email address you give us here.